FAQ

  • Why choose Yiiland?

    We curate authentic Taiwanese craftsmanship, bringing traditional techniques into everyday life.

    Each piece is carefully selected and thoughtfully handcrafted by the artists and artisans we collaborate with — never factory-produced or mass-made, becoming meaningful accents that enrich your everyday living space.

  • Are these truly handmade in Taiwan?

    Yes, every piece is made by Taiwanese artisans.

    Shaped by years of practice and devotion, and born as a unique expression of their craft.

  • What makes Taiwanese craftmanship unique?

    Taiwanese craftsmanship is shaped by a rich blend of cultural influences and an open, evolving mindset.
    Artisans honor tradition while embracing new ideas, creating work that feels both rooted and contemporary.
    Above all, their patience, sincerity, and devotion give each piece a quiet depth and soul.

  • How long does it take to create each piece?

    The production time for each piece varies, depending on the artisan’s creative process, the complexity of the work, production schedule, and even the availability of materials.

    If you find a piece you love, we recommend placing your order early.
    For any questions, feel free to reach out — we're always here to help.

  • Do these pieces reflect the spirit of modern Taiwan?

    Yes. Each piece reflects the spirit of modern Taiwan — a blend of traditional craftsmanship, contemporary creativity, and an open, inclusive cultural mindset.
    Our artisans honor heritage while exploring new ideas, making work that is both rooted and forward-looking.

  • What should I know about product care and maintenance?

    Each piece comes with detailed care and maintenance instructions.
    By following these guidelines, you can properly care for your artwork and ensure it remains beautiful for years to come.

  • Where do you ship and how long does delivery take?

    We ship from the Netherlands. Delivery within the EU takes 2-5 business days. Shipping to the US and other countries is available upon request - feel free to contact us at info@hiyiiland.com.

    Free shipping on orders over €100 within EU.

  • Are the products truly one of a kind?

    Yes, Every piece in our collection is handmade by Taiwanese artisans. No two pieces are identical- subtle variations in colour and texture are part of their beauty. Most items are available in very limited quantities, and once sold, they may not return.

  • What is your return policy?

    we want you to love what you receive. If something isn’t right, please contact us within 7 days of delivery. Items must be unused and in original condition. Return shipping costs are the responsibility of the buyer. As each piece is handmade and one of a kind, we are unable to offer exchange for the same item.